With comments and testimonials at the bottom of most websites, an online business whether it offers a service or a product is in a precarious position. It is possible to make or break a brand through comments on social media or other places where a product is featured.
With customer review software you can get alerts of customer reviews and feedback immediately on one dashboard and can respond in real-time. It gives you the opportunity to supply and end up with a satisfied customer rather than a person spreading negative comments about your business. This also helps in reputation management. Read more ›